Frequently Asked Questions
Who am I dealing with at the Omega Society?
The Omega Society is a family-owned business with an experienced, customer focused team. Our goal is to make your experience as easy as possible. Unlike most other providers, our staff has no sales quotas - we are simply nice people who enjoy helping others in a time of need.
Omega has served thousands of families throughout Orange, Los Angeles, San Diego, Riverside County, San Bernardino, and Ventura Counties.
How many death certificates do I need?
The simple answer is - it depends. Certified copies of the death certificate are required by banks, money managers, former employers, brokerage firms, government agencies, credit card and insurance companies, and other organizations.
We generally see families get between 5-8 death certificates, although there is no hard and fast rule. Here’s a helpful resource to figure out how many death certificates you need.
What is direct cremation?
Direct cremation is the simplest funeral option, where the cremation takes place in the days immediately following the passing, and without a viewing or funeral service beforehand. The entire process, on average, takes 4-6 business days to complete.
Can I set up a funeral or other services through Omega?
We would love to help you with additional arrangements outside of direct cremation. We offer burial services at a fraction of the cost of other providers, memorial services at sea on a private Yacht, and viewings at our office location in Orange, CA.
Please reach out to our team and we can answer any specific questions you have.
What the difference between Omega and other cremation providers?
We are a family owned, low-cost cremation provider. Our services are about half the cost of the average cremation. We also own our own crematory so we can maintain the highest quality processes.
Many other low-cost providers outsource the cremation work to third-party businesses. We think it’s important that the support team you work with is the team that is taking care of your loved one.
What areas do you serve?
We currently offer low-cost cremation in all the counties in Southern California including Orange County, Los Angeles County, San Diego County, Riverside County, San Bernardino County and Ventura County.
We’re available 24/7 by phone. You can email us at firstname.lastname@example.org and we will get back to you in about 24 hours.
What do I do when a loved one dies?
This depends on the specific situation so please call our Care Team at (800) 646 - 6342 and we’ll help guide you on the next steps.
Who do I contact if I have further questions?
If you would like more information feel free to email our team at email@example.com or, if you prefer, give us a call Monday-Friday 9am-5pm. We’re happy to help answer all your questions.
For hospices who need to report a death, we are available 24/7 by phone.
How do you guarantee high-quality service?
We’re a licensed funeral establishment and cremation facility in the States of California and are regularly inspected. Your loved one is guaranteed a private, dignified cremation when you use Omega. Our state-of-the-art cremation facility allows us to maintain high quality standards throughout the cremation process. Our team is available 24/7 to support our families.
We love hearing feedback from our families and encourage you read our reviews on Google and Yelp!
How are the remains returned to me?
We offer pick-up and delivery of remains.
You can pick-up remains from our office in Orange, CA. We’re open Monday-Friday 9-4:30pm - just be sure to give us a call to schedule a time.
We ship remains to any US postal address via USPS Priority Mail Express for $95. This is a great option for families outside of Orange County.
When can I collect my loved one’s remains?
In most cases, our process takes 4-6 business days to complete. For families taking advantage of our pre-registration, cremation often takes less time. For families requiring immediate cremation, please give us a call and our team will work with you to meet your specific needs.
We will always contact you the day following cremation or the day remains are shipped to you.
How can I be certain that I get the correct remains back?
We take process and organization very seriously - from the second your loved one is brought into our care, they are identified, and given a unique ID that our team uses to track individuals throughout the entire cremation process.
We also own our own facility which allows us to have control over our process and our quality. Quality control is super important to our team and to our families. Many other low-cost providers outsource this work to other businesses.